After a lengthy verification process involving multiple requests for documentation, the player was eventually verified and able to withdraw funds. The player successfully received two payments totaling €2,000 but still had an outstanding balance of €600 due to technical difficulties with bank withdrawals. The complaint was ultimately marked as resolved after the player confirmed receipt of the payments. The player from Greece had requested a withdrawal on March 22, but it was rejected, and the option was locked soon after. After several communications and document submissions, the casino confirmed that he was successfully verified and eligible to withdraw his funds.
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- The player from Norway had used a bonus successfully and made winnings, but encountered issues when he tried to withdraw.
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However, multiple user reviews—including many on Trustpilot—report frustrating delays and verification issues during withdrawals and poor customer support resolution. Klaas is a co-founder of The Casino Wizard and has the biggest gambling experience out of every member of the team. He has played in more than 950 online casinos and visited over 40 land-based casinos since 2009, while also being a regular attendee at iGaming conferences across the globe. Practically, only slots (and not all, those excluded are listed in the T&Cs) and instant games count.
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The Complaints Team facilitated communication between the player and the casino, resulting in the player receiving approximately seven €500 withdrawals since the intervention. The complaint was then closed as resolved, with the player advised to reach out if further issues arose. The player from Sweden faced significant delays in the withdrawal process from the casino, having 20,000 euros in their account at that time.
The player from Switzerland encountered issues with the maximum payout limit after making a deposit and receiving a bonus. He was frustrated that, despite having completed most of the wagering requirements, his payout was limited to $100 instead of the expected amount based on the bonus terms. The issue was resolved after the player confirmed that the problem had been addressed, leading the Complaints Team to mark the complaint as ‘resolved’ in their system. The player was encouraged to reach out again if further issues arose in the future. The player from Quebec had a verified account https://www.snatchcasino.org.uk/ but faced significant issues with withdrawal requests, with 80% being canceled. Although he requested payments during business hours, the casino blamed delays on the Interac system, leading to canceled withdrawals after 48 hours.
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The player was informed that he could reopen the complaint at any time in the future. The player from Austria faced an issue with the casino demanding additional color copies of documents despite having completed the verification process through Sumsub. This request felt unacceptable and manipulative to him, as it undermined his trust in the casino. The Complaints Team attempted to assist by requesting more information and communication from the player to investigate the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.
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- The player then won over PLN 4,000 and requested a withdrawal, but the casino capped the winnings citing a clause in the regulations.
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- The player won 1000€, but the withdrawal request has been pending for 3 days.
Player’s account is inaccessible.
There are no surprises when it comes to the most numerous types of games in this casino. As expected, the slots are represented by more than 6,500 titles at Snatch Casino. These games include exciting themes, various mechanics (paylines, winning ways, Megaways, etc.), and bonus features (multipliers, free spins, re-spins, etc.). The player from Finland deposited money into the casino, but the balance did not update.
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Now that you’re done with the welcome offers, it’s time to claim the bonuses for existing members of Snatch casinos. Snatch casino has attracted lots of players, and a key reason for this trend is its focus on bonuses. There are many promotions for new and existing members of the casino.
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The player retained the option to reopen the complaint in the future if they wished to continue the discussion. The player from Germany, after being verified at Snatchcasino, had requested a withdrawal a month ago but faced delays due to a selfie requirement and KYC issues. His withdrawal was canceled, which prevented him from making a new request. The issue was resolved when the player confirmed that he had submitted the necessary documentation, leading to the complaint being marked as ‘resolved’ in the system. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process.
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